Frequently Asked Questions

Not sure how our dress rental process works? We’ve put together answers to the most common questions about bookings, try-on sessions, payments, returns, and more. If you can’t find what you’re looking for, feel free to reach out to us we’re always happy to help.

Booking & Orders

How far in advance should I book a dress?

Dresses can be booked within the time frame open in our availability slots, however we recommend booking a dress within the same month to avoid any mishaps or possible double bookings when placed too far.

How do I place an order?

To place a dress order, we require you book a try on via our website and come in and try on the dress before confirming you would like to hire the dress.

Can I try on a dress before I hire it?

Yes, we require our customers to try on dresses before proceeding to hire.

What if the dress I want is already booked for my dates?

If the dress you want is unavailable on the date you are looking to hire on, you are welcome to try on any other available dresses or to choose to hire the dress on a date it is available.

What is the hiring period?

The hiring period begins on the day you receive the dress and ends on the agreed date stated in your booking confirmation. This period includes the time the dress is in your possession, whether worn or not. Late returns may incur additional fees.

Pick up & Returns

How and when can I pick up my dress?

Dresses are to be picked up after try on, once payment is received and terms and conditions are signed.

How do I return the dress?

Dresses are to be returned 24 hours of the hiring period chosen in your booking confirmation. Please return the dress to the parcel locker/ dropbox at this address given to you in your booking confirmation.

What if I return the dress late?

This will result to a $50 late fee which will be deducted per day, if later than 48hrs and there has been no point of contact we will report the dress as stolen and charge the card on file.

Care & Condition

Do I need to clean the dress before returning it?

No, dresses will be professionally cleaned by us once returned. This is to avoid any damage if not cleaned properly.

What happens if I damage the dress?

If damage is irreversible, this will result in a full charge to the customer card on file.

What if a minor issue occurs (e.g., a button falls off)?

Please let us know about any minor damage before returning the dress. If damage is serious, this will also result to a full charge.

Do you charge a security deposit?

Security deposits and bonds are only charged on our luxury gowns due the price of these dresses.

Payments & Cancellations

What payment methods do you accept?

We accept Credit card or bank transfer

What is your cancellation policy?

All hires made 72hrs before dress hire date can cancel and receive an 100% full refund. Any cancellations made after will not.

Do you offer refunds?

Yes, please refer to our terms and conditions with detailed information on our refunds and cancellation policies.